Historically the company had used a much more basic approach, as Christiaan Buitenhuis, Senior Market Researcher explained, “The old approach was much more Do It Yourself, we had to make calculations in Excel to find the Net Promoter Score for example. With the Mopinion solution these tasks are now already done. Mopinion offers us a big advantage and this is why we switched.”
https://mopinion.com/mopinion-releases-testimonial-video-with-interpolis/
TomTom faces the same customer satisfaction monitoring dilemmas as any business. Remko Strik Manager Post-Purchase & CRM commented on the challenges before the company turned to Mopinion for assistance, “It was like a one-way mirror, our customers could look at us but we couldn’t look back at them. Therefore, we were looking to capture as much rich customer feedback as possible”
https://mopinion.com/mopinion-releases-testimonial-video-with-tomtom/
Jorrit Van Werven, Marketing Coordinator Digital at Kia Motors Netherlands commented, “We wanted to use Kia’s customers as ambassadors for the brand, so were looking for a way to display their reviews and opinions on our website. We looked at three potential suppliers but chose Mopinion as its tools are good value for money, easy to implement and easy to adapt to the corporate identity.”
https://mopinion.com/mopinion-releases-testimonial-video-with-kia/
Additionally, the website remains an important source for bringing in hot leads – those interested in making a hearing test appointment. To make it as easy as possible, customers can simply leave their phone number behind so that a representative can quickly call them back to schedule an appointment.
https://mopinion.com/customer-success-story-schoonenberg-hearing-specialist-focused-on-the-voice-of-the-customer/
As part of its online vision, TUI focuses on maintaining an enjoyable and meaningful customer experience. TUI.nl, in particular, is a channel that enables TUI customers to find the information that they’re looking for, get in touch with TUI representatives and ultimately book their next vacation. In other words, a very crucial and commonly used portal for bringing in and converting customers.
https://mopinion.com/customer-success-story-tui/
In this partner video, N3Wstrategy’s Founder and Managing Partner, Nils Schmeling testifies to the importance of listening and measuring the Voice of the Customer (VoC) for the sake of improving the online customer experience. N3Wstrategy chose to partner up with Mopinion to provide just that for its clients.
https://mopinion.com/mopinion-releases-partner-video-featuring-n3wstrategy/
Bookmarks on this page are managed by an admin user. 
